Primary Care Contracts & Performance Manager

The Methodist Church in Britain; England; On-site; GBP 18,000 - 30,000; Part time

Job summary

The Methodist Church in Britain is seeking a part-time Clinical Data & Care Coordination Manager to run contract and performance management for a teaching general practice across four sites. You will lead dashboards, data quality, recall and screening programmes, and coordinate search requests while clinical decisions stay with authorised clinicians.

The role is 24 hours per week, pattern agreed at appointment, with line management of the Patient Care Team and the Clinical Data & Care

Qualifications

• Substantial experience in general practice, PCN or primary care operations.
• Practical knowledge of QOF and primary care contractual performance.
• Experience supervising staff and monitoring team delivery.

Responsibilities

• Maintain a central register of QOF, DES, LES, ECF and commissioned services, with targets, deadlines and clinical leads.
• Monitor performance, identify shortfalls and coordinate corrective action plans.
• Oversee activity evidence and submissions, reconciling claims and income with Finance.
• Identify new or amended service requirements, coordinate implementation and escalation risks to GP Partners.
• Produce dashboards and exception reports for partners.
• Review disease registers, coding quality and outstanding activity, and set priorities for searches and ad hoc EMIS requests.
• Ensure search methodology and reporting processes are documented and reproducible.
• Line manage the Clinical Data & Care Coordination Lead and Patient Care Team staff.
• Allocate workloads and maintain cover and continuity during leave and absence.
• Oversee long-term condition recall, immunisation, screening, NHS Health Check, LD and SMI programmes.
• Oversee administrative arrangements for safeguarding, palliative care/GSF and MDT processes.

Skills

EMIS Web

Excel

Data analysis

Performance reporting

Tools

EMIS Web

Accurx

Job description

This role runs contract and performance management for a teaching general practice, covering QOF, DES, LES, ECF and other commissioned services, and line management of the Patient Care Team. The work centres on dashboards, data quality, recall and screening programmes, and coordinating search requests, with clinical decisions kept with authorised clinicians. It is a 24-hour-a-week post with the pattern agreed at appointment, across a practice of four sites led by five GP partners. Strong EMIS and analysis skills and prior primary care contract experience decide fit.

What the job involves

• Maintain a central register of QOF, DES, LES, ECF and commissioned services, with targets, deadlines and clinical leads
• Monitor performance, identify shortfalls and coordinate corrective action plans
• Oversee activity evidence and submissions, reconciling claims and income with Finance
• Identify new or amended service requirements, coordinate implementation and escalation risks to GP Partners
• Produce dashboards and exception reports for partners
• Review disease registers, coding quality and outstanding activity, and set priorities for searches and ad hoc EMIS requests
• Ensure search methodology and reporting processes are documented and reproducible
• Line manage the Clinical Data & Care Coordination Lead and Patient Care Team staff
• Allocate workloads and maintain cover and continuity during leave and absence
• Oversee long-term condition recall, immunisation, screening, NHS Health Check, LD and SMI programmes
• Oversee administrative arrangements for safeguarding, palliative care/GSF and MDT processes

Experience

• Substantial experience in general practice, PCN or primary care operations
• Practical knowledge of QOF and primary care contractual performance
• Experience supervising staff and monitoring team delivery

Skills & knowledge

• Confident with EMIS Web or an equivalent primary care system
• Strong Excel, analysis and performance reporting skills
• Working independently, prioritising and escalating risks
• Understanding of confidentiality, data protection and clinical administrative boundaries

Nice to have

• Detailed knowledge of LES, DES, ECF and commissioned service claims
• Experience in a multisite GP practice
• Experience introducing workflow improvements
• Advanced EMIS searches, Accurx, Abtrace and dashboards
• Experience of safeguarding, palliative care or primary care research administration