Primary Care Administrator

The Methodist Church in Britain; Bracknell; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

NHS Pension

20 days annual leave plus bankholidays

Sick pay

Blue Light Card discounts

Free on-site parking

Opportunities for progression

On-site cafe

Supportive team and local primary care

Job summary

East Berkshire Primary Care is seeking a permanent Primary Care Service Administrator to support same-day and Enhanced Access services, including clinic setup and clinician rotas on EMIS. The role also covers reception duties, patient check-in and call handling, with two years of GP surgery admin experience preferred.

You will help maintain patient records, coordinate bookings and assist the clinical team, while upholding confidentiality and working across weekday hours in a busy environment.

Qualifications

• Two years' administrative experience in a GP surgery or similar setting.
• Working knowledge of EMIS and reception cover willingness.
• GCSEs or equivalent qualification.

Responsibilities

• Coordinate the day-to-day running of same-day and Enhanced Access services.
• Create and maintain clinics, appointment schedules and clinician rotas on EMIS.
• Coordinate bookings and support GP practices accessing services for patients.
• Respond to enquiries from patients, surgeries and colleagues and direct as needed.
• Provide reception cover: welcome, check-in patients, answer calls, liaise with clinicians.
• Maintain accurate patient records and prepare correspondence and reports.
• Support the clinical team with administrative tasks and follow up actions.
• Handle confidential information securely in line with EBPC policies.

Skills

Friendly, professional

Strong organisational skills

Calm under pressure

Accurate typing and data entry

Strong IT skills

Independent worker

Education

GCSEs or equivalent

Tools

EMIS

Microsoft Office

Job description

A permanent Primary Care Service Administrator post in the team at East Berkshire Primary Care, which runs NHS urgent and primary care services across the area. The core work is coordinating same-day and Enhanced Access services, including clinics, appointment schedules and clinician rotas on EMIS and bookings for GP practices. The role combines this with reception cover, checking in patients and answering calls, on weekday hours. Two years' administrative experience in a GP surgery and working knowledge of EMIS are required.

What the job involves

• Coordinate the day-to-day running of same-day and Enhanced Access services
• Create and maintain clinics, appointment schedules and clinician rotas on EMIS
• Coordinate bookings and support GP practices that access services for their patients
• Respond to enquiries from patients, surgeries and colleagues, resolving them or directing them to the right person
• Provide reception cover, including welcoming and checking in patients, answering calls and liaising with clinicians
• Maintain accurate patient records and prepare correspondence, reports and other documents
• Support the clinical team with administrative tasks and follow up outstanding actions
• Assist the primary care team with daily administration, identifying priorities and escalating issuesSupport staff induction, including IT equipment, smartcard access, EMIS training and mandatory training follow-up
• Handle confidential information securely in line with EBPC policies and procedures

What’s required

Qualifications

• GCSEs or equivalent

Experience

• At least two years' administrative experience in a GP surgery
• Working knowledge of EMIS
• Willingness to undertake reception cover

Skills & knowledge

• Friendly, professional manner and confident communication with patients, clinicians and practice teams
• Strong organisational skills and ability to prioritise competing tasks
• Stays calm, organised and professional in busy periods
• Accurate typing and data entry with good attention to detail
• Strong IT skills, particularly Microsoft Office
• Works independently and contributes positively to a team

Checks & eligibility

• Right to work in the UK
• Driving licence

Other

• Understanding of confidentiality and handling sensitive information carefully

Nice to have

• Familiarity with medical terminology

What’s offered

• NHS Pension
• 20 days annual leave plus bank holidays, pro rata
• Sick pay
• Blue Light Card discounts
• Free on-site parking
• Opportunities for progression
• On-site cafe
• Supportive team and the chance to contribute to local primary care services