Primary Care Admin & Reception Specialist (Part-Time)

Baddeley Green Surgery; Tunstall; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Descripción de la vacante

Baddeley Green Surgery is seeking a part-time Administrator to support a busy primary care team. You will handle front-desk duties, patient appointments, and general administration in a role focused on patients and clinicians. The post requires proactive, friendly service and careful attention to data and confidentiality.

Hours are 25–30 per week with cover until 6:30pm for sickness and holidays. The role involves a broad range of admin tasks, clinic support, and collaboration with external

Formación

• Experience in primary care administration and reception or customer service.
• Proactive and self-motivated with strong organisational skills.
• Good communication and ability to handle public queries face to face and by phone.

Responsabilidades

• Greet and direct patients and manage the appointment system.
• Book appointments and refer patients where appropriate.
• Scan and code patient documents; attach to records.
• Process personal, telephone and electronic appointment requests.
• Answer calls, transfer where needed and handle requests appropriately.
• Route information requests (SAR, Insurance, DVLA, etc.) to the right staff.
• Support the secretarial team with emails and tasks as required.
• Manage queries efficiently and maintain data accuracy.
• Input data into patient healthcare records and registrations.
• Assist reception with patient appointments and look after medical records.
• Assist with Covid vaccination clinics and related queries.
• Keep practice policies up to date and support the Practice Manager.

Conocimientos

Primary Care experience

Reception experience

Customer service

Descripción del empleo

Baddeley Green Surgery is seeking a part-time Administrator to support a busy primary care team. You will handle front-desk duties, patient appointments, and general administration in a role focused on patients and clinicians. The post requires proactive, friendly service and careful attention to data and confidentiality.

Hours are 25–30 per week with cover until 6:30pm for sickness and holidays. The role involves a broad range of admin tasks, clinic support, and collaboration with external