Practice Administrator & Front Desk Lead

Hampshire and Isle of Wight Healthcare; City Of London; On-site; GBP 14,000 - 20,000; Part time

Job summary

Penshurst Gardens Surgery in Edgware is seeking a part-time receptionist/administrative assistant to support the practice team. You will greet patients, answer phones, book appointments, and assist with clerical tasks to ensure smooth daily operations.

The role involves handling prescriptions, data entry, and maintaining patient records according to policy. Hours are typically morning/afternoon sessions with occasional extended hours.

Qualifications

• Experience of working in a busy reception or admin role is desirable.
• Good communication with patients and staff; confident telephone manner.
• Confidentiality and data handling in a healthcare setting.
• Ability to prioritise and manage competing tasks under direction.

Responsibilities

• Provide reception and general administrative support.
• Process appointments and direct calls to the appropriate healthcare professional.
• Handle repeat prescriptions in line with policy.
• Scan and manage patient records in line with procedures.

Skills

Communication skills

Telephone manners

Keyboard skills

Confidentiality

Initiative & judgment

Conflict management

Team player

Education

GCSE level or equivalent

Eligible to work in the UK

Maths & English GCSE

Tools

Microsoft Office

Job description

Penshurst Gardens Surgery in Edgware is seeking a part-time receptionist/administrative assistant to support the practice team. You will greet patients, answer phones, book appointments, and assist with clerical tasks to ensure smooth daily operations.

The role involves handling prescriptions, data entry, and maintaining patient records according to policy. Hours are typically morning/afternoon sessions with occasional extended hours.