Part-Time Surgery Admin & Patient Care Coordinator

Baddeley Green Surgery; Stoke-on-Trent; On-site; GBP 14,000 - 19,000; Part time

Job summary

Baddeley Green Surgery in Stoke-on-Trent is seeking a pro-active part-time Administrator to support the multidisciplinary team. The role covers front-desk customer service, appointment scheduling, document processing and data entry, with duties including handling patient queries and liaising with external agencies.

The position requires experience in primary care and a proactive, patient-focused approach. The role is 25 to 30 hours per week, with some evening cover until 6:30pm.

Qualifications

• Experience in dealing with the public and handling front-desk duties.
• Pro-active, self-motivated approach with general administration experience.
• Experience in a primary care or health care setting preferred.

Responsibilities

• Greet and direct patients; manage the appointment system and bookings.
• Scan and process information; complete basic non-opinion forms for GP approval.
• Answer calls, transfer or respond to requests; handle patient enquiries.
• Support reception staff with patient appointments and admin tasks.
• Process SAR, insurance, DVLA, and related forms through appropriate channels.
• Maintain clean, tidy working area and support the multidisciplinary team.

Skills

Customer service

Communication

Data entry

Telephone etiquette

Teamwork

Autonomous working

Education

GCSE English & Maths

NVQ Customer Service

AMSPAR Qualification

Tools

Microsoft Office

Job description

Baddeley Green Surgery in Stoke-on-Trent is seeking a pro-active part-time Administrator to support the multidisciplinary team. The role covers front-desk customer service, appointment scheduling, document processing and data entry, with duties including handling patient queries and liaising with external agencies.

The position requires experience in primary care and a proactive, patient-focused approach. The role is 25 to 30 hours per week, with some evening cover until 6:30pm.