Social Media Advisor

Concentrix; Belfast City District; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

AXA insurance

28 days holiday

Refer-a-friend rewards

Employee Assistance Programme

Wrkit platform

PureGym discount

Private healthcare

UNUM dental cover

ESPP

Job summary

Concentrix is hiring a Social Media Advisor to support VR customers across social media, live chat, email, WhatsApp, and voice channels from our Belfast VR Hub. You will own customer inquiries, deliver prompt resolutions, and foster engaging online community experiences reflecting the brand values.

The role requires strong English communication, 55 WPM typing, and availability for a 40-hour week with a shift window from 11:00 to midnight, including the Christmas period. Training is provided.

Qualifications

• Previous experience in customer service or social media support.
• Excellent written and spoken English (CEFR C1).
• Typing speed of at least 55 WPM with 95% accuracy.
• Willingness to work across shift patterns including holidays.

Responsibilities

• Deliver customer support across voice, chat, email, WhatsApp, social media, and online community channels.
• Resolve customer enquiries and technical issues efficiently using available tools and resources.
• Build positive customer relationships through professional and engaging communication.
• Act as a brand ambassador, ensuring interactions align with brand tone and values.
• Identify customer pain points and opportunities to improve the customer experience.
• Contribute to knowledge-sharing and continuous improvement initiatives.

Skills

Customer service

Social media support

English proficiency

Typing 55 WPM

Job description

Job Title

Social Media Advisor

Job Description

Experience the Power of a Game-Changing Career!

Are you passionate about technology, social media, and delivering exceptional customer experiences? Join our team as a Social Support Advisor and help shape world-class virtual reality experiences by supporting customers across a variety of digital channels.

Why Join Us?

• Location: Permanent site-based role at our Belfast VR Hub (BT1 3NR).
• Hours: 40 hours paid production per week, scheduled between 11:00am and midnight, Monday to Friday including availability to work during the Christmas and holiday period.
• Pay: £12.75 per hour, plus a 20% uplift for hours worked between 10:00pm and midnight.
• Training & Development: Full training provided with ongoing support and career development opportunities.

Your Role

You’ll provide high-quality support to VR customers across social media, live chat, email, WhatsApp, and voice channels. Taking ownership of customer enquiries, you’ll deliver prompt resolutions, build positive customer relationships, and help create engaging online community experiences that reflect the brand’s values.

Key Responsibilities

• Deliver customer support across voice, chat, email, WhatsApp, social media, and online community channels.
• Resolve customer enquiries and technical issues efficiently using available tools and resources.
• Build positive customer relationships through professional and engaging communication.
• Act as a brand ambassador, ensuring interactions align with brand tone and values.
• Identify customer pain points and opportunities to improve the customer experience.
• Contribute to knowledge-sharing and continuous improvement initiatives.

Perks & Benefits

• AXA home and car insurance discounts.
• 28 days paid holiday.
• Refer-a-friend scheme with rewards up to £600.
• Employee Assistance Programme.
• Wrkit platform with lifestyle savings, wellbeing resources, and free online courses.
• PureGym discount and waived joining fee.
• Private healthcare cover for you and your dependants (subject to eligibility).
• UNUM dental cover.
• Employee Stock Purchase Plan (ESPP).

What We’re Looking For

• Previous experience in customer service, social media support, or a similar customer-facing role.
• Excellent written and spoken English communication skills (minimum C1 CEFR level).
• Ability to create accurate, professional responses in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Excellent organisational, multitasking, and problem-solving skills.
• Confidence using multiple systems, platforms, and technologies simultaneously.
• Typing speed of at least 55 WPM with 95% accuracy.
• An interest in virtual reality, gaming, or emerging technologies would be beneficial.
• Availability to work across the required shift pattern, including the Christmas and holiday period, when business demand is at its highest.

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.