Prestige Workshop Controller - High-Volume Service Lead

Sytner Group; Worcester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity/Paternity and Adoption Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner BMW Worcester is seeking a highly motivated Workshop Controller to support the efficient operation of a high-volume prestige workshop. You will manage workshop activities, ensuring repairs are completed to a Fixed First Visit standard while maintaining superb customer service.

In this role you will interact with customers, coordinate with technicians, and support Jaguar Land Rover breakdowns, contributing to a premium service experience within the Sytner group.

Qualifications

• Experience in a similar role within a workshop environment.
• Ability to ensure repairs are Fixed First Visit and delivered to high standards.
• Strong communication skills and a passion for customer service.

Responsibilities

• Manage the day-to-day running of a high-volume prestige workshop.
• Coordinate with technicians and service advisors to optimise workflow.
• Engage with retail customers and handle Jaguar Land Rover breakdowns as needed.

Skills

Experience in a similar role

Attention to quality workmanship

Excellent communication skills

Customer service orientation

Job description

Sytner BMW Worcester is seeking a highly motivated Workshop Controller to support the efficient operation of a high-volume prestige workshop. You will manage workshop activities, ensuring repairs are completed to a Fixed First Visit standard while maintaining superb customer service.

In this role you will interact with customers, coordinate with technicians, and support Jaguar Land Rover breakdowns, contributing to a premium service experience within the Sytner group.