Bmw Workshop Controller

Sytner Group; Worcester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity/Paternity and Adoption Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner BMW Worcester is seeking a highly motivated Workshop Controller to support the efficient operation of a high-volume prestige workshop. You will manage workshop activities, ensuring repairs are completed to a Fixed First Visit standard while maintaining superb customer service.

In this role you will interact with customers, coordinate with technicians, and support Jaguar Land Rover breakdowns, contributing to a premium service experience within the Sytner group.

Qualifications

• Experience in a similar role within a workshop environment.
• Ability to ensure repairs are Fixed First Visit and delivered to high standards.
• Strong communication skills and a passion for customer service.

Responsibilities

• Manage the day-to-day running of a high-volume prestige workshop.
• Coordinate with technicians and service advisors to optimise workflow.
• Engage with retail customers and handle Jaguar Land Rover breakdowns as needed.

Skills

Experience in a similar role

Attention to quality workmanship

Excellent communication skills

Customer service orientation

Job description

Sytner BMW Worcester are looking for a highly motivated, enthusiastic Workshop Controller to support the running of an efficient and driven workshop.

Our ambition is to provide our customers with an easy and enjoyable experience every time. We achieve this through having highly skilled people supported by industry leading training and development.

As part of the Sytner Group we are a company that is committed to developing your long-term career within our business. As a Workshop Controller you will need to be skilled in all aspects of running a high volume prestige workshop that operates with over productives, in addition to dealing with our retail customers, we also deal with Jaguar Land Rover Breakdowns.

About you

Ideally, you will have experience in a similar role.

You must be able to demonstrate an ability to ensure repairs are 'Fixed First Visit' in an environment that demands quality workmanship and commitment to delivering outstanding customer service. You must possess the drive to succeed, excellent communication skills, the ability to manage and a passion with enthusiasm to work with this prestigious brand.

We demand the highest of standards from our Team, and in return you can expect a good working environment, and a remuneration package designed to reward outstanding performance.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.