Prestige Car Service Advisor - Customer Focus & Upsell

Jago Consultants; Borehamwood; On-site; GBP 27,000 - 35,000; Full time

Job summary

Prestige Car Dealership in Borehamwood is seeking a Service Advisor to join the growing team. The successful candidate will bring previous experience in service or customer-facing roles and a proactive approach to delivering exceptional service.

The role involves showroom and workshop coordination, customer communication, and upselling opportunities while maintaining strong product knowledge through manufacturer training. A friendly team environment and professional development are offered.

Qualifications

• Full driving license is required.
• Experience in customer service and a fast-paced environment is beneficial.
• Experience in a main dealer environment preferred.

Responsibilities

• Greet customers in a friendly, professional manner throughout the day.
• Book vehicles into the technical workshop and track progress.
• Liaise with workshop to ensure vehicles are ready at promised times.
• Provide world-class customer service, including arranging onward travel and updating customers during service.
• Hand over vehicles after service and nurture ongoing customer relationships.
• Maintain product knowledge and participate in manufacturer-led training.
• Adopt a sales approach with upsell opportunities.
• Keep work area neat and admin orderly.

Skills

Driving license

Customer service

Teamwork

Communication

Upsell

Job description

Prestige Car Dealership in Borehamwood is seeking a Service Advisor to join the growing team. The successful candidate will bring previous experience in service or customer-facing roles and a proactive approach to delivering exceptional service.

The role involves showroom and workshop coordination, customer communication, and upselling opportunities while maintaining strong product knowledge through manufacturer training. A friendly team environment and professional development are offered.