Customer Service Advisor

Jago Consultants; Reading; On-site; GBP 21,000 - 32,000; Full time

Job summary

Car Dealership in the Reading area seeks a Service Advisor to join a fast-paced, expanding team. You will greet customers, book vehicles into the workshop, and liaise with technicians to track progress and ensure timely service completion.

The role emphasizes delivering exceptional customer service, updating customers during servicing, and handing over vehicles. You’ll maintain relationships, grow product knowledge through training, and explore upsell opportunities while keeping admin orderly.

Qualifications

• Previous Service Advisor in a car dealership.
• Ability to meet deadlines and targets.
• Strong teamwork and communication skills.

Responsibilities

• Meet and greet customers in a friendly and courteous manner.
• Book vehicles into the technical workshop.
• Liaise with the workshop to track progress and ensure on-time completion.
• Provide exceptional customer service including onward travel arrangements and updates.
• Hand over vehicles after service and maintain relationships with customers.
• Maintain product knowledge and participate in manufacturer training.
• Upsell sales opportunities where appropriate.
• Maintain good housekeeping and orderly administration.

Skills

Customer service

Communication skills

Teamwork

Job description

I am working with a Car Dealership in the Reading area and they are looking a Service Advisor to join their fast paced growing team.

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Previous Service Advisor in a care dealership is required (open to any level of experience)
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.