Prestige Beauty Store Manager

The Estée Lauder Companies Inc.; Manchester; On-site; GBP 29,000 - 39,000; Full time

Job summary

The Estée Lauder Companies Inc. in Manchester is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.

You will build and execute an agile business plan to recruit and retain customers through in-store events, customer relationship management and a high-performing team, while modelling professionalism and product knowledge for our prestige beauty brands.

Qualifications

• Proven leadership and coaching skills in a fast-paced retail environment.
• Strong customer service focus with ability to win customers and build relationships.
• Results driven with ability to lead teams to meet objectives and standards.

Responsibilities

• Lead and coach a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic in-store events and CRM.
• Develop a high-performing team and model professional behaviours and product knowledge.
• Guide performance, foster development, and build extensive informal networks within the store.

Skills

Leadership

Coaching

Customer service

Team management

Retail sales

Communication

Interpersonal skills

Tools

Microsoft Excel

Job description

The Estée Lauder Companies Inc. in Manchester is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.

You will build and execute an agile business plan to recruit and retain customers through in-store events, customer relationship management and a high-performing team, while modelling professionalism and product knowledge for our prestige beauty brands.