Prestige Beauty Counter Manager & Team Coach

The Estée Lauder Companies Inc.; Manchester; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Competitive remuneration

Benefits package

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Manchester to lead and coach a team of Sales Associates, driving sales, service and store performance.

You will be responsible for creating an agile business plan to recruit and retain customers through in-store events and exceptional CRM leadership. You will manage a high performing team in a fast-paced retail environment and play a key role in developing talent, delivering excellent customer experiences and achieving all

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Results oriented with high drive to meet objectives.
• Ability to lead and develop a team.
• Proactive with business planning and coaching others.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers.
• Organise in-store events and manage customer relationship driving CRM impact.
• Provide leadership in a fast-paced retail environment and ensure targets are met.
• Develop talent and create long-term career progression within the store.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Attention to detail

Autonomy

Organisational skills

Proactive mindset

Diplomacy

Coaching

Education

Retail experience required

Tools

Microsoft Excel

Email systems

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager in Manchester to lead and coach a team of Sales Associates, driving sales, service and store performance.

You will be responsible for creating an agile business plan to recruit and retain customers through in-store events and exceptional CRM leadership. You will manage a high performing team in a fast-paced retail environment and play a key role in developing talent, delivering excellent customer experiences and achieving all