Prestige Beauty Counter Manager & Team Coach

The Estée Lauder Companies Inc.; Greater London; On-site; GBP 28,000 - 45,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales and exceptional customer service in a fast-paced retail environment.

You will create and execute a strategic business plan, recruit and retain customers, and oversee in-store events and CRM initiatives while fostering a high-performing team and progression opportunities.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills.
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Responsibilities

• Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic activities.
• Organise in-store events and manage customer relationship management with a focus on loyalty.
• Support career progression and development of store staff through ongoing coaching.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Results oriented

Coaching and development

People management

Attention to detail

Education

Degree of experience dependent on store size

Tools

Microsoft Excel

Email/Communication tools

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales and exceptional customer service in a fast-paced retail environment.

You will create and execute a strategic business plan, recruit and retain customers, and oversee in-store events and CRM initiatives while fostering a high-performing team and progression opportunities.