Beauty Counter Manager: Lead Team & Drive Results

The Estée Lauder Companies Inc.; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Estée Lauder Companies Inc. in Manchester is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates. You will coach, drive sales, deliver exceptional customer service and manage day-to-day store operations.

You will establish an agile business plan to recruit and retain customers through events, customer relationship management and strong leadership of a high-performing team. This role offers progression within prestige beauty and a supportive training culture.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Responsibilities

• Lead, coach and develop Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events.
• Lead customer relationship management and drive a high-performing team.
• Progress within prestige beauty by delivering exceptional customer experiences and sales results.

Skills

Communication

Customer service

Leadership

Coaching

Goal oriented

People development

Customer needs

Diplomacy

Accountability

Networking

Attention to detail

Autonomy

Proactiveness

Discretion

Education

Degree of experience dependent on business/Store size

Job description

The Estée Lauder Companies Inc. in Manchester is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates. You will coach, drive sales, deliver exceptional customer service and manage day-to-day store operations.

You will establish an agile business plan to recruit and retain customers through events, customer relationship management and strong leadership of a high-performing team. This role offers progression within prestige beauty and a supportive training culture.