Beauty Counter Lead & Team Coach

The Estée Lauder Companies; Manchester; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Estée Lauder Companies is seeking a Counter Manager in Manchester to lead and develop a team of Sales Associates, driving sales, service and operations. You will craft agile business plans to recruit/retain customers through events, CRM and targeted outreach.

The role requires strong leadership, coaching and strategic planning skills, with a focus on achieving ambitious targets in a prestige beauty environment. Progression opportunities and a competitive package are offered.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Responsabilités

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute agile business plans to recruit and retain customers through strategic targeting, in-store events and CRM.
• Drive in-store coaching, performance management and succession planning to build a high-performing team.
• Own customer relationship management and ensure exceptional service in a prestige beauty environment.
• Collaborate with store leadership to meet financial and operational goals and drive growth.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Coaching

Customer focus

Conflict management

People management

Networking

Teamwork

Attention to detail

Self-motivation

Proactivity

Discretion

Outils

Microsoft Excel

Email

Description du poste

Estée Lauder Companies is seeking a Counter Manager in Manchester to lead and develop a team of Sales Associates, driving sales, service and operations. You will craft agile business plans to recruit/retain customers through events, CRM and targeted outreach.

The role requires strong leadership, coaching and strategic planning skills, with a focus on achieving ambitious targets in a prestige beauty environment. Progression opportunities and a competitive package are offered.