Prestige Beauty Counter Manager & Team Coach

The Estée Lauder Companies; Reading; On-site; GBP 28,000 - 40,000; Full time

Job summary

Estée Lauder Companies is seeking a dynamic Counter Manager in Reading to lead and coach a team of Sales Associates, driving sales, customer service and store operations. You will recruit, train and motivate staff, translating business plans into in-store actions and events to attract and retain customers.

The role focuses on developing leadership, delivering CRM-driven customer experiences and achieving targets while upholding prestige brand standards in a fast-paced retail setting.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting, events and CRM.
• Provide leadership to deliver exceptional customer relationships and in-store performance.
• Foster a culture of continuous development and staff accountability.
• Drive progress and alignment with brand standards in a fast-paced retail environment.

Skills

Leadership

Communication

Customer service

Team coaching

Sales targets

In-store events

Tools

Microsoft Excel

Job description

Estée Lauder Companies is seeking a dynamic Counter Manager in Reading to lead and coach a team of Sales Associates, driving sales, customer service and store operations. You will recruit, train and motivate staff, translating business plans into in-store actions and events to attract and retain customers.

The role focuses on developing leadership, delivering CRM-driven customer experiences and achieving targets while upholding prestige brand standards in a fast-paced retail setting.