Prestige Beauty Counter Lead & Coach

The Estée Lauder Companies Inc.; Norwich; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates in our flagship retail environment.

You will drive sales, deliver superior customer service and manage store operations with a strategic mindset, coaching colleagues to reach targets and enhance the brand experience. You will partner with store leadership to plan and execute in-store events, build strong customer relationships and ensure impeccable presentation, inventory control

Qualifications

• Effective verbal and written communication and interpersonal skills.
• Quality customer service skills; skilled at winning people over.
• Results oriented with high drive to meet objectives.
• Ability to pursue goals beyond what is required.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership.
• Degree of experience dependent on business/Store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.

Skills

Leadership

Customer service

Communication skills

Results oriented

Strategic planning

Financial planning

Resource management

Interpersonal skills

Teamwork

Attention to detail

Autonomous working

Discretion

Coaching

People development

Tools

Microsoft Excel

Email

POS systems

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates in our flagship retail environment.

You will drive sales, deliver superior customer service and manage store operations with a strategic mindset, coaching colleagues to reach targets and enhance the brand experience. You will partner with store leadership to plan and execute in-store events, build strong customer relationships and ensure impeccable presentation, inventory control