Prestige Beauty Counter Leader & Growth Coach

The Estée Lauder Companies; Norwich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Benefits package

Job summary

Estée Lauder Companies in Norwich is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates, delivering exceptional customer service and achieving sales targets. You will craft and execute an agile local business plan, recruit and retain customers, and drive in-store events with strong CRM leadership, shaping a high performing store team.

You will be accountable for operational execution, staff development, and maintaining a culture of excellence, while progressing within

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills; able to win people over.
• Results driven with high drive to meet objectives.
• Pursue goals beyond what is required or expected.
• Identify others' development needs and help grow them.
• Anticipate and meet customer needs.
• Handle difficult customer service situations with tact.
• Guide others while ensuring accountability.
• Build and maintain informal networks.
• Model respect, helpfulness and cooperation.
• High attention to detail and organisational skills.
• Work autonomously and contribute to the team.
• Proactive and positive approach to tasks.
• Maintain confidentiality, tact, and discretion.

Responsibilities

• Lead, coach and develop the team of Sales Associates to meet targets.
• Create and execute an agile business plan to recruit and retain customers.
• Drive in-store events and exceptional customer relationship management.
• Provide leadership of a high performing team and ensure operational targets are reached.
• Develop financial plans and manage resources within the store context.

Skills

Communication

Customer service

Results oriented

Goal oriented

Mentoring

Interpersonal skills

Negotiation

Diplomacy

Team leadership

Attention to detail

Autonomy

Proactive

Discretion

Tools

Microsoft Excel

Email

Job description

Estée Lauder Companies in Norwich is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates, delivering exceptional customer service and achieving sales targets. You will craft and execute an agile local business plan, recruit and retain customers, and drive in-store events with strong CRM leadership, shaping a high performing store team.

You will be accountable for operational execution, staff development, and maintaining a culture of excellence, while progressing within