Prestige Beauty Counter Lead

The Estée Lauder Companies; Norwich; On-site; GBP 28,000 - 38,000; Full time

Job summary

The Estee Lauder Companies Inc. in Norwich is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets.

You will drive standards of service, inspire the team, and deliver memorable customer experiences. You will coach staff, plan and execute in-store events, manage customer relationships and operate with a strong focus on business planning and targets in a prestige beauty environment.

Qualifications

• Retail sales experience in a store environment.
• Experience leading and coaching a team.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email and Excel.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, service and operational targets.
• Plan agile, store-level business plans to recruit and retain customers.
• Execute in-store events and drive customer relationship management.
• Monitor performance, provide feedback and hold team accountable.

Skills

Leadership

Customer service

Communication skills

Interpersonal skills

Results oriented

Proactive

Attention to detail

Organisational skills

Autonomy

Discretion and tact

Tools

Microsoft Excel

Email systems

Computerised systems

Job description

The Estee Lauder Companies Inc. in Norwich is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets.

You will drive standards of service, inspire the team, and deliver memorable customer experiences. You will coach staff, plan and execute in-store events, manage customer relationships and operate with a strong focus on business planning and targets in a prestige beauty environment.