Prestige Beauty Counter Leader & Growth Coach

Estée Lauder Companies; Exeter; On-site; GBP 26,000 - 32,000; Full time

Job summary

Estée Lauder Companies in Exeter seeks a Counter Manager to lead and coach a team of Sales Associates, driving sales and customer service targets. You will become the Chief Executive Officer of your store, accountable for agile business planning and strategic customer recruitment.

Ambitious self-starters with flair for planning and coaching others to reach their potential will find a long-term career path with a leader in prestige beauty. Training and progression opportunities are highlighted.

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills; skilled at winning people over.
• Results oriented with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected.
• Sense others' development needs and bolster abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult customer service situations with diplomacy and tact.
• Guides others while holding them accountable.
• Cultivate and maintain networks; collaborate with team.
• Models respectful, helpful and cooperative behavior.
• High attention to detail and organisational skills.
• Ability to work autonomously and contribute to the team.

Responsibilities

• Lead and coach a team of Sales Associates to meet sales, service and operational targets.
• Create and execute an agile business plan to recruit and retain customers.
• Plan impactful in-store events and manage customer relationship management.
• Provide leadership and develop the team for long-term career progression.
• Drive frontline marketing and business planning with a view to growth.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Results oriented

Goal orientation

People development

Diplomacy and tact

Networking

Attention to detail

Organisational skills

Tools

Microsoft Excel

Email system

Job description

Estée Lauder Companies in Exeter seeks a Counter Manager to lead and coach a team of Sales Associates, driving sales and customer service targets. You will become the Chief Executive Officer of your store, accountable for agile business planning and strategic customer recruitment.

Ambitious self-starters with flair for planning and coaching others to reach their potential will find a long-term career path with a leader in prestige beauty. Training and progression opportunities are highlighted.