Prestige Beauty Counter Leader & Growth Coach

The Estée Lauder Companies; Exeter; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Estée Lauder Companies in Exeter is seeking a Counter Manager to lead and coach a team of Sales Associates, driving sales and delivering exceptional service on the retail floor.

You will plan and execute in-store events, manage customer relationships, and lead frontline marketing initiatives while ensuring high standards of operation and team performance. This role offers a long-term career with a leader in prestige beauty.

Qualifications

• Retail sales experience and team leadership.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Proficiency with computerised systems including email and MS Excel.

Responsibilities

• Lead, coach and develop a team of Sales Associates to meet sales, customer service and operational targets.
• Create and execute an agile in-store business plan, including events and customer engagement.
• Drive customer relationship management and front-line marketing to recruit and retain customers.
• Provide leadership to the store team and ensure accountability for performance and standards.

Skills

Verbal & written comms

Interpersonal skills

Customer service

Team leadership

Diplomacy & tact

Accountability

Networking

Attention to detail

Autonomy

Proactivity

Tools

Microsoft Excel

Job description

The Estée Lauder Companies in Exeter is seeking a Counter Manager to lead and coach a team of Sales Associates, driving sales and delivering exceptional service on the retail floor.

You will plan and execute in-store events, manage customer relationships, and lead frontline marketing initiatives while ensuring high standards of operation and team performance. This role offers a long-term career with a leader in prestige beauty.