Prestige Beauty Counter Leader

Estée Lauder Companies

Manchester

On-site

GBP 28,000 - 38,000

Full time

14 days+

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Job summary

Estée Lauder Companies seeks a dynamic Counter Manager to lead a team of Sales Associates, coaching them to meet sales, service and operational targets. You’ll recruit, retain customers and drive in-store events, CRM and business planning with agile execution.

The role offers opportunities for advancement within the prestige beauty sector. Ideal candidates will have proven leadership in fast-paced retail, strong communication skills and a proactive, autonomous approach to achieving high

Qualifications

Effective verbal and written communication skills.
Excellent interpersonal skills.
Quality customer service skills.
Results oriented with high drive to meet objectives.
Pursue goals beyond what is required or expected.
Senses others' development needs and bolsters their abilities.
Anticipates, recognizes, and meets customers' needs.
Handles difficult customer service situations with diplomacy and tact.
Guides the performance of others while holding them accountable.
Cultivate and maintain extensive informal networks.
Models team qualities like respect, helpfulness, and cooperation.
High attention to detail and organisational skills.
The ability to work autonomously and contribute to the team.
Proactive and positive approach to work and tasks.
Confidentiality, tact, and discretion when dealing with people.

Responsibilities

Lead, coach and develop the Sales Associates team to achieve sales and service targets.
Create and execute an agile business plan to recruit and retain customers.
Drive in-store events and customer relationship management.
Provide leadership and accountability for store performance and operations.
Progress career development through mentoring and team leadership.