Premium Vehicle Service Advisor

States of Guernsey; United Kingdom; On-site; GBP 21,000 - 30,000; Full time

Job summary

Van Mossel Guernsey Limited is seeking a Service Advisor to be the main point of contact for customers during their service or repair visit. You will manage bookings, coordinate workshop activity, provide updates, and authorise additional work to ensure a seamless and premium experience from start to finish.

The role supports workshop efficiency, improves customer retention, and promotes additional services, accessories, and products.

Responsibilities

• Schedule customer service and repair appointments in line with QMA processes.
• Arrange Service Loan Cars or courtesy transport where required.
• Accurately load the workshop using the Reservation System, capturing all relevant customer and vehicle information.
• Welcome customers promptly and professionally, confirming service and repair needs.
• Conduct road tests or vehicle inspections as required.
• Deliver friendly, efficient, and personalised customer service.
• Promote accessories, parts, and additional services to customers.
• Prepare Repair Orders, estimates, and payment details; obtain customer signatures and record vehicle mileage.
• Stamp Service Books where necessary and complete vehicle condition checks.
• Take responsibility for customer vehicles, keys, and parking arrangements.
• Monitor workshop progress to meet agreed delivery times and proactively update customers on progress or delays.
• Notify customers of any additional work required and obtain authorisation, ensuring revised completion times are agreed.
• Check the quality of work and cleanliness of vehicles before handover.
• Present the completed vehicle to the customer, offering guidance on future maintenance or repairs.
• Explain invoices clearly, including warranty and goodwill procedures, and take payment where applicable.
• Maintain accurate customer records and Repair Order Registers on a daily basis.
• Carry out follow-up calls to confirm customer satisfaction.
• Maintain a clean, organised, and welcoming Service Reception area, ensuring reference materials are up to date.
• Stay informed on product, technical, warranty, and goodwill information through bulletins and training sessions.

Job description

Van Mossel Guernsey Limited is seeking a Service Advisor to be the main point of contact for customers during their service or repair visit. You will manage bookings, coordinate workshop activity, provide updates, and authorise additional work to ensure a seamless and premium experience from start to finish.

The role supports workshop efficiency, improves customer retention, and promotes additional services, accessories, and products.