Vehicle Technician - Service & First-Time Fix Expert

States of Guernsey; United Kingdom; On-site; GBP 24,000 - 32,000; Full time

Job summary

Van Mossel Guernsey Limited is seeking a Vehicle Technician to perform servicing, maintenance and repair work to the highest standards. You will collaborate with the Workshop Controller to ensure first-time fixes and accurate job completion, ensuring customer vehicles are maintained safely and professionally in line with manufacturer standards.

The role requires attention to detail and commitment to customer satisfaction, with responsibilities spanning service work, repair orders, parts handling

Responsibilities

• Carry out all service and repair work competently and within the times set by the Flat Rate Manual or as agreed by the Aftersales Manager.
• Complete all repair orders, including clocking, write-ups, service sheets and battery test sheets, clearly and accurately to manufacturer standards.
• Ensure all labour is recorded using the time clock as required by management.
• Maintain a clean, tidy and safe work environment at all times.
• Follow all workshop processes, procedures and systems consistently.
• Advise the Aftersales Manager or Service Advisor of any additional work needed during servicing, using the required documentation.
• Retain and prepare parts required for warranty or surcharge claims, ensuring they are cleaned, drained and returned to the Parts Department when necessary.
• Handle all customer vehicles with care, using clean service kits and ensuring vehicles are protected throughout the process.
• Attend internal and external training courses as directed to maintain and develop technical skills.
• Make full use of manufacturer special tools, diagnostic equipment and technical resources to improve workshop efficiency and customer satisfaction.
• Maintain up-to-date product knowledge by reading service information, technical bulletins and updates provided by the Service Management team.
• Be prepared to work overtime where required, with reasonable notice.
• Maintain high levels of first-time fix performance, demonstrating attention to detail and a focus on delivering the best possible customer experience.

Job description

Van Mossel Guernsey Limited is seeking a Vehicle Technician to perform servicing, maintenance and repair work to the highest standards. You will collaborate with the Workshop Controller to ensure first-time fixes and accurate job completion, ensuring customer vehicles are maintained safely and professionally in line with manufacturer standards.

The role requires attention to detail and commitment to customer satisfaction, with responsibilities spanning service work, repair orders, parts handling