Luxury Retail Supervisor: Lead Iconic Store Experience

PVH Corp.; Tewkesbury; On-site; GBP 23,000 - 29,000; Full time

Job summary

PVH Corp. operates Calvin Klein and Tommy Hilfiger stores in the UK, delivering a premium shopping experience. The Supervisor role drives sales through a passionate, customer‑focused team and sets the standard for service excellence across the shop floor.

You will lead by example, manage daily store operations, and ensure staff deliver consistent product knowledge and VIP customer care while maintaining brand standards and visual merchandising guidelines.

Qualifications

• Previous supervisory experience in premium or luxury brands.
• Strong communication and team leadership.
• Ability to drive sales and deliver exceptional customer experience.

Responsibilities

• Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales, and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate with staff about all marketing and sales promotions.
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Skills

People management

Customer service

Communication

Job description

PVH Corp. operates Calvin Klein and Tommy Hilfiger stores in the UK, delivering a premium shopping experience. The Supervisor role drives sales through a passionate, customer‑focused team and sets the standard for service excellence across the shop floor.

You will lead by example, manage daily store operations, and ensure staff deliver consistent product knowledge and VIP customer care while maintaining brand standards and visual merchandising guidelines.