Premium Store Advisor: Guest Experience Champion

ON RUNNING; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

ON RUNNING is seeking a Store Advisor to be the brand ambassador for a premium in-store guest experience. You will master the Cloud CX Premium service model and bring a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader, you will support the Retail team with high standards of service and presentation, aiming to strengthen brand loyalty and align with the mission to ignite the human spirit through movement.

Qualifications

• 1+ year of experience in retail, hospitality, or customer-facing environments.
• Growth mindset with willingness to learn new products or processes.
• Reliable with adherence to SOPs.
• Strong communication and teamwork.
• Detail-oriented with emphasis on premium service.
• Ability to work night shifts, weekends, and some holidays.

Responsibilities

• Be the brand ambassador delivering premium in-store experiences.
• Master the Cloud CX Premium service model fundamentals.
• Report to Store Leader and support the Retail team.
• Ensure service standards drive brand loyalty.
• Present yourself with high personal presentation.

Skills

Retail experience

Growth mindset

Reliability

Communication skills

Team player

Attention to detail

Night shifts

Job description

ON RUNNING is seeking a Store Advisor to be the brand ambassador for a premium in-store guest experience. You will master the Cloud CX Premium service model and bring a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader, you will support the Retail team with high standards of service and presentation, aiming to strengthen brand loyalty and align with the mission to ignite the human spirit through movement.