Premium Stone Showroom Sales Specialist

Quorn Stone; Alderley Edge; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Friendly team environment

Competitive salary package

Paid training and development

Employee Assistance Programme

Enhanced parental leave

Company pension scheme

Healthcare cash plan

Discount on Quorn Stone products

Company events

Free on-site parking

Sick pay

Volunteer days

Product training plan

Job summary

Quorn Stone is seeking a Sales Advisor to join our Cheshire showroom team, delivering outstanding customer service throughout the sales journey. You will advise on our luxury natural stone and porcelain products, assist with sizing, pricing, and quotations, and record every interaction on our CRM.

You should be a confident, friendly communicator across phone, email and face-to-face channels. The role involves handling enquiries, guiding customers from first contact to aftersales, arranging

Qualifications

• Experience working in a sales environment and a genuine customer-focused approach.
• Minimum of 2 years' sales experience and strong communication skills.
• Experience using a CRM system and proficiency with IT systems.
• Familiarity with interiors and design, especially luxury goods.

Responsibilities

• Answering incoming sales calls and responding to customer enquiries.
• Making outbound calls to our customer database.
• Guiding customers through the sales process from enquiry to aftersales.
• Providing clear, confident communication via phone, email and face-to-face.
• Creating quotations and processing payments.
• Delivering outstanding aftersales service.
• Using knowledge of interiors to advise on suitability, sizing, and pricing.
• Updating the CRM with customer information and daily activity.
• Arranging product samples for dispatch to customers.
• Welcoming customers into the showroom and providing a professional experience.
• Building relationships with new and existing customers.
• Booking showroom appointments and supporting sales activity.
• Maintaining a clean, presentable showroom and providing refreshments.
• Providing technical and design advice as needed.

Skills

Sales experience

Customer service

Communication skills

CRM experience

Interiors knowledge

Organisational skills

Proactive attitude

Showroom experience

Luxury products familiarity

Microsoft Office

Tools

CRM system

Microsoft Office

Job description

Quorn Stone is seeking a Sales Advisor to join our Cheshire showroom team, delivering outstanding customer service throughout the sales journey. You will advise on our luxury natural stone and porcelain products, assist with sizing, pricing, and quotations, and record every interaction on our CRM.

You should be a confident, friendly communicator across phone, email and face-to-face channels. The role involves handling enquiries, guiding customers from first contact to aftersales, arranging