Luxury Showroom Sales Advisor

Quorn Stone; Harrogate; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Friendly team environment

Competitive salary package

Paid training and development

Employee Assistance Programme

Company pension scheme

Healthcare cash plan

Discount on Quorn Stone products

Wellbeing initiatives

Free on-site parking

2 volunteering days per year

Job summary

Quorn Stone is seeking a Sales Advisor for our Harrogate Showroom. You will welcome customers, build relationships and guide them through the sales journey, offering product advice and quotes.

This full-time role involves handling enquiries across phone, email and in person, arranging payments and deliveries, and maintaining showroom standards. A strong customer focus and experience in sales and CRM are essential.

Qualifications

• Strong level of sales experience.
• Experience working within a sales environment.
• Experience using a CRM system.
• A strong customer focus and a genuine passion for delivering excellent customer service.
• Excellent communication skills, both written and verbal.
• The ability to communicate clearly, confidently and professionally over the phone, via email and in person.
• Excellent organisational skills and the ability to prioritise tasks effectively.
• A proactive and hands-on approach, with the ability to thrive in a busy, fast-paced environment.
• A self-motivated approach and the ability to inspire those around you.
• Strong attention to detail.
• Familiarity with Microsoft Office.
• The ability to manage multiple customer enquiries and tasks effectively.

Responsibilities

• Welcoming customers into the showroom with a professional, friendly experience.
• Building relationships with new and existing customers.
• Answering incoming sales calls and responding to customer enquiries.
• Making outbound calls to customers within our database.
• Guiding customers through the sales process and helping them find the right products.
• Providing advice on product suitability, sizing and pricing.
• Using your interior design flair to support customers with requirements.
• Providing technical and design advice to customers.
• Creating quotations and processing customer payments.
• Arranging customer deliveries and providing outstanding aftersales service.
• Updating the CRM system with relevant customer information and daily activity.

Skills

Sales experience

CRM experience

Customer service

Communication skills

Organisational skills

Microsoft Office

Tools

CRM system

Job description

Who We Are:

Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers and trade professionals to create beautiful spaces. Due to continued growth, we are looking for a Sales Advisor to join our Harrogate Showroom team. You will play an important role in delivering an exceptional customer experience, supporting customers throughout their sales journey and helping them find the perfect products for their homes and projects.

• Salary: £26,000–£28,000 plus a performance-related bonus of up to £6,200
• Working hours: Full-time, 37 hours per week. Including weekends on a rota
• Location: Harrogate Showroom, 14 Montpellier Street, Harrogate, HG1 2TQ

Benefits We Offer

• A friendly and welcoming team environment
• Competitive salary package
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends and family discount on Quorn Stone products
• Wellbeing initiatives, including Mental Health First Aiders
• Company events
• Free on-site parking
• Sick pay
• 2 volunteering days per year
• A comprehensive in-house product training plan

The Role

As a Sales Advisor, you will play an important role within our Harrogate Showroom team, providing excellent customer service and guiding customers throughout the sales process. You will be responsible for creating a welcoming showroom environment, building strong customer relationships and providing knowledgeable advice to help customers make informed decisions. The customer journey can begin over the phone, via email or in person, so you will need to be a friendly, confident and professional communicator across all platforms. You will support customers throughout their journey with Quorn Stone, providing advice on product suitability, sizing, pricing and design, while responding effectively to their individual requirements. You will also be responsible for creating quotations, processing payments, arranging deliveries and providing outstanding aftersales service. Alongside this, you will support the wider showroom team by maintaining showroom standards, managing customer appointments and keeping customer information up to date on our CRM system. This is an exciting opportunity for an organised, proactive and customer-focused sales professional who enjoys working in a busy, fast-paced environment and has a genuine interest in interiors and design.

What You Will Be Doing

• Welcoming customers into the showroom and providing a professional, friendly experience
• Building strong relationships with new and existing customers
• Answering incoming sales calls and responding to customer enquiries
• Making outbound calls to customers within our database
• Guiding customers throughout the sales process and helping them find the right products
• Providing advice on product suitability, sizing and pricing
• Using your natural flair for interiors to support customers with their requirements
• Providing technical and design advice to customers
• Creating quotations and processing customer payments
• Arranging customer deliveries and providing outstanding aftersales service
• Resolving customer queries and ensuring customers receive a high level of support
• Updating the CRM system with relevant customer information and daily activity
• Arranging product samples to be dispatched to customers
• Confirming showroom appointments ahead of customer visits
• Supporting the wider showroom team with daily sales activity and customer requirements
• Maintaining a clean, tidy and welcoming showroom environment
• Ensuring customers receive a warm welcome and refreshments during their appointments
• Taking a proactive and reactive approach to customer requirements
• Managing multiple tasks effectively while maintaining excellent attention to detail

To Be an Excellent Sales Advisor, You Will Need

• Strong level of sales experience
• Experience working within a sales environment
• Experience using a CRM system
• A strong customer focus and a genuine passion for delivering excellent customer service
• Excellent communication skills, both written and verbal
• The ability to communicate clearly, confidently and professionally over the phone, via email and in person
• Excellent organisational skills and the ability to prioritise tasks effectively
• A proactive and hands-on approach, with the ability to thrive in a busy, fast-paced environment
• A self-motivated approach and the ability to inspire those around you
• Strong attention to detail
• Familiarity with Microsoft Office
• The ability to manage multiple customer enquiries and tasks effectively
• A genuine interest in interiors and providing customers with high levels of support and advice

Desirable

• Experience within the luxury goods market
• Knowledge of interiors and design
• Previous experience within a premium or luxury sales environment
• Experience within the natural stone, porcelain or wider home improvement industry

Showroom Opening Hours

• Monday to Friday: 9am-5pm
• Saturday: 9.30am-5pm
• Sunday: 10.30am-4pm

At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

£26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)

Experience: Showroom Sales. CRM Experience, Proficient with IT systems, Interiors