Luxury Showroom Sales Advisor

Quorn Stone; Alderley Edge; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Friendly team environment

Competitive salary package

Paid training and development

Employee Assistance Programme

Enhanced parental leave

Company pension scheme

Healthcare cash plan

Discount on Quorn Stone products

Company events

Free on-site parking

Sick pay

Volunteer days

Product training plan

Job summary

Quorn Stone is seeking a Sales Advisor to join our Cheshire showroom team, delivering outstanding customer service throughout the sales journey. You will advise on our luxury natural stone and porcelain products, assist with sizing, pricing, and quotations, and record every interaction on our CRM.

You should be a confident, friendly communicator across phone, email and face-to-face channels. The role involves handling enquiries, guiding customers from first contact to aftersales, arranging

Qualifications

• Experience working in a sales environment and a genuine customer-focused approach.
• Minimum of 2 years' sales experience and strong communication skills.
• Experience using a CRM system and proficiency with IT systems.
• Familiarity with interiors and design, especially luxury goods.

Responsibilities

• Answering incoming sales calls and responding to customer enquiries.
• Making outbound calls to our customer database.
• Guiding customers through the sales process from enquiry to aftersales.
• Providing clear, confident communication via phone, email and face-to-face.
• Creating quotations and processing payments.
• Delivering outstanding aftersales service.
• Using knowledge of interiors to advise on suitability, sizing, and pricing.
• Updating the CRM with customer information and daily activity.
• Arranging product samples for dispatch to customers.
• Welcoming customers into the showroom and providing a professional experience.
• Building relationships with new and existing customers.
• Booking showroom appointments and supporting sales activity.
• Maintaining a clean, presentable showroom and providing refreshments.
• Providing technical and design advice as needed.

Skills

Sales experience

Customer service

Communication skills

CRM experience

Interiors knowledge

Organisational skills

Proactive attitude

Showroom experience

Luxury products familiarity

Microsoft Office

Tools

CRM system

Microsoft Office

Job description

Established in 1995, Quorn Stone is a leading retailer of luxury natural stone and porcelain flooring, with showrooms across the UK and Head Office based in Loughborough. We are passionate about delivering exceptional products and customer service, working with homeowners, designers, and trade professionals to create beautiful spaces.

Due to continued growth, we are looking for a Sales Advisor to join our new upcoming Cheshire showroom team and deliver outstanding customer service while supporting customers throughout their sales journey.

• Salary: £26,000 - £28,000 plus a performance related bonus of up to £6,200
• Working hours: Full-time, including weekends on a rota basis
• Location: Cheshire Showroom, The Barn, Mill Lane, Alderley Edge, SK9 7TY

Benefits We Offer:

• A friendly and welcoming team environment
• Competitive salary package
• Paid training and development opportunities
• Employee Assistance Programme
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• Company events
• Free on-site parking
• Sick pay
• 2 volunteering days per year
• A comprehensive product training plan, in-house

The Role:

As a Sales Advisor, you will play an important role within our showroom team, providing exceptional customer service and guiding customers throughout the sales process.

The sales journey can begin over the phone, via email or face-to-face in the showroom, so you will need to be a confident, friendly and professional communicator across all platforms. You will provide customers with expert advice on our products, including suitability, sizing and pricing, while using your natural flair for interiors to help customers make informed decisions.

You will manage customer enquiries, support the sales process from initial enquiry through to aftersales, and ensure customer information and activity is accurately recorded on our CRM system.

This is an exciting opportunity for an experienced sales professional who is passionate about customer service, interiors and delivering an excellent customer experience in a busy, fast-paced showroom environment.

What You Will Be Doing:

• Answering incoming sales calls and responding to customer enquiries
• Making outbound calls to our customer database
• Guiding customers throughout the sales process
• Providing clear, confident and professional communication via phone, email and face-to-face
• Creating quotations and processing payments
• Providing outstanding aftersales service
• Providing advice on product suitability, sizing and pricing
• Using your knowledge and flair for interiors to support customers with their requirements
• Updating the CRM system with relevant customer information and daily activity
• Arranging product samples to be dispatched to customers
• Welcoming customers into the showroom and providing a professional and friendly experience
• Building strong relationships with new and existing customers
• Confirming showroom appointments with customers prior to their arrival
• Supporting the showroom team with customer enquiries and sales activity
• Maintaining a clean, tidy and presentable showroom
• Providing refreshments to customers during showroom appointments
• Resolving customer queries and providing appropriate technical and design advice
• Supporting the wider showroom team to deliver excellent customer service

To Be an Excellent Sales Advisor, You Will Need:

• Experience working within a sales environment
• A minimum of 2 years' sales experience
• Strong customer service skills and a genuine customer-focused approach
• Excellent communication skills, both written and verbal
• Strong attention to detail and grammatical accuracy
• Excellent organisational skills with the ability to prioritise tasks effectively
• A self-motivated and proactive approach
• A hands-on approach and the ability to thrive in a busy, fast-paced environment
• The ability to build strong relationships with customers
• Confidence communicating with customers over the phone, via email and face-to-face
• Experience using a CRM system
• Familiarity with Microsoft Office
• An enthusiasm for interiors and design
• Experience within the luxury goods market
• Knowledge or experience of interiors and design
• Previous showroom experience
• Experience working with natural stone, porcelain or other premium home improvement products

When Will You Be Working?

• Monday-Friday 9am-5pm
• Saturday 9:30am-5pm
• Sunday 10:30am-4pm
• Bank Holidays Closed

At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.

£26,000 - £28,000 plus a performance bonus of £6,200 (max OTE £34,200)

Experience

Showroom Sales. CRM Experience, Proficient with IT systems, Interiors