Premium Service Advisor – Customer Experience & Upsell

Porsche Retail Group Ltd; Guildford; On-site; GBP 32,400 - 39,600; Full time

Benefits offered by this job

Annual bonus up to 35%

33 days holiday

Pension scheme

Life Assurance

Vehicle leasing option

Employee Assistance Program

Staff discounts on Porsche products

Training and development

Job summary

Porsche Retail Group Ltd in Guildford is seeking a Service Advisor to support the Aftersales Department. You’ll combine your vehicle knowledge with strong communication to ensure services are carried out correctly first time, while driving value-added upsell opportunities and fostering lasting customer relationships.

Key duties include delivering an exceptional customer experience, explaining technical details for upsell opportunities, coordinating workshop work, preparing invoices with

Qualifications

• Full UK Driving Licence.
• Dealership experience with automotive systems and repair processes.
• Understanding of FCA Treating Customers Fairly principles.
• Ability to thrive in a fast-paced environment.
• Strong focus on customer satisfaction.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process.
• Communicate technical info effectively for upselling and meet departmental targets.
• Manage workshop repairs and provide regular customer updates.
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines.
• Assist showroom customers with bookings and accessory sales; manage overflow bookings.
• Confirm booking details with customers before appointments.
• Manage customer vehicles and key allocation on site.
• Prepare service invoices with technical explanations per manufacturer standards.
• Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager.
• Ensure compliance with FCA, Warranty Audit, and complete required training and accreditations.

Skills

Communication skills

Upselling

Team collaboration

Problem solving

Attention to detail

Full UK Driving Licence

Job description

Porsche Retail Group Ltd in Guildford is seeking a Service Advisor to support the Aftersales Department. You’ll combine your vehicle knowledge with strong communication to ensure services are carried out correctly first time, while driving value-added upsell opportunities and fostering lasting customer relationships.

Key duties include delivering an exceptional customer experience, explaining technical details for upsell opportunities, coordinating workshop work, preparing invoices with