Premium Service Advisor - Customer Experience Lead

Stoneacre Motor Group; York and North Yorkshire; On-site; GBP 21,000 - 32,000; Full time

Job summary

Stoneacre Motor Group in the United Kingdom is seeking a proactive Service Advisor to join our busy workshop environment. You will be the main link between customers and the workshop, delivering first-class after-sales service.

The role requires strong customer service, clear communication, and the ability to manage multiple tasks with accuracy. Training is available for Kerridge/RTC systems, and you will be supported to grow within our expanding motor group.

Qualifications

• Exceptional customer service and a passion for delivering a superior customer experience.
• Excellent communication skills across telephone, email and in-person interactions.
• Minimum 1 year of service advisor experience.
• Experience with RTC & Kerridge / ADP systems preferred; training available.
• Strong attention to detail and accuracy in all tasks.
• Good time management and ability to prioritise workload; capable of independent and team work.
• Willingness to attend manufacturer training to stay updated in a fast-paced environment.
• Competence in ICT, maths and English as standard.

Responsibilities

• Manage all customer communications between the dealership and the customer.
• Identify service needs and requirements of the customer.
• Agree work required with customer and set realistic time frames.
• Liaise with the workshop to confirm vehicle completion times and relay information.
• Carry out visual checks for any incidental damage.
• Regularly update the customer on progress of their vehicle.
• Process payments and issue invoices for customers.
• Assist with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively in person, by phone or email to deliver premium customer advice and satisfaction.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Tools

RTC

Kerridge

ADP

Job description

Stoneacre Motor Group in the United Kingdom is seeking a proactive Service Advisor to join our busy workshop environment. You will be the main link between customers and the workshop, delivering first-class after-sales service.

The role requires strong customer service, clear communication, and the ability to manage multiple tasks with accuracy. Training is available for Kerridge/RTC systems, and you will be supported to grow within our expanding motor group.