Customer-Focused Service Advisor | Flexible Hours & Bonus

Stoneacre Motor Group; Wales; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Industry leading competitive salary

Flexible approach to working patterns

Bonus scheme

Training and development programmes

Industry leading career progression

Contributory workplace pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Discounts on retailers, restaurants, …

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is seeking a Service Advisor to join our busy dealership. You will manage the flow of information between the workshop and customers, delivering a high level of customer care in a fast-paced environment.

The ideal candidate has at least 1 year of service advisor experience, excellent communication, strong time management and attention to detail. Experience with RTC and Kerridge/ADP systems is preferred, though training can be provided.

Qualifications

• Minimum 1 year of service advisor experience.
• Excellent communication skills (phone, email, face-to-face).
• Strong time management and attention to detail.

Responsibilities

• Manage all customer communications and interactions between the dealership and customers.
• Identify service needs and agree work with customers and time frames.
• Liaise with workshop to determine completion times and relay information to customers.
• Update customers on progress and handle payments/invoices.

Skills

Exceptional customer service

Excellent communication

Time management

Attention to detail

ICT, Maths and English

Tools

RTC

Kerridge/ADP Systems

Job description

Stoneacre Motor Group is seeking a Service Advisor to join our busy dealership. You will manage the flow of information between the workshop and customers, delivering a high level of customer care in a fast-paced environment.

The ideal candidate has at least 1 year of service advisor experience, excellent communication, strong time management and attention to detail. Experience with RTC and Kerridge/ADP systems is preferred, though training can be provided.