Service Advisor

Stoneacre Motor Group; Wallsend; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible working patterns

Bonus scheme

Training & development

Career progression

Pension scheme

Uniform provided

Long service reward

Employee discounts

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is seeking a proactive Service Advisor to join our team in the UK. You will drive exceptional customer service, manage communications between customers and the workshop, and help ensure timely vehicle servicing and quality handovers.

With at least 1 year in a service advisor role, you will liaise across departments, handle payments, and contribute to delivering a premium customer experience in a fast-paced environment.

Qualifications

• Minimum 1 year of service advisor experience.
• Excellent communication skills across phone, email and in-person.
• Strong attention to detail and organisational ability.
• Willingness to attend manufacture-training courses to stay updated.

Responsibilities

• Manage all customer communications and interactions for the dealership.
• Identify service needs and agree work with customers.
• Liaise with the workshop to determine vehicle completion times and relay updates.
• Update customers regularly on progress and status of their vehicle.
• Process payments and issue invoices for customers.
• Handle complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively by phone, email or in person to deliver premium advice.
• Maintain a professional manner and ensure issues are resolved efficiently.

Skills

Customer service

Communication

Attention to detail

Time management

Team player

Tools

RTC

Kerridge

ADP Systems

Job description

About The Role…

We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

A fantastic opportunity to take the next step into your customer service development and become the best of the best.

You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.

As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Service Advisor…

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer.
• Establish understanding and an agreement with the customer of work required and agree time frames.
• You will liaise with the workshop to determine vehicle completion times and relay any information.
• Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Supporting with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Understand and ensure all objectives are fully achieved.

About You…

You will have exceptional customer service, striving to deliver above our customer expectations.

Excellent communications skills, by telephone email and face to face situations.

You will have a minimum of 1-year service advisor experience.

Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.

You will have strong attention to detail

You will have good time management and be able to prioritise your workload.

Willingness to attend manufacture-training courses to keep updated within this fast paced environment.

Be competent in ICT, Maths and English as standard.

Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.

We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”