Elite Service Advisor - Customer Experience Leader

Stoneacre Motor Group; East Ayton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Industry leading salary

Flexible working patterns

Bonus scheme

Training and development

Career progression opportunities

Contributory workplace pension

Uniform provided

Long service reward

Employee discounts

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is seeking a Service Advisor in the United Kingdom to deliver outstanding customer experience and manage the flow of information between workshop and customers. You will ensure every customer feels valued and receives premium aftersales care.

The role offers an industry-leading salary with flexible working patterns, a bonus scheme, training and development, pension, uniform, and career progression opportunities.

Qualifications

• Minimum 1 year service advisor experience.
• Exceptional customer service is essential.
• Excellent communication skills by phone, email, and in person.
• Strong attention to detail and time management.
• Willingness to attend manufacturer training to stay updated.

Responsibilities

• Manage all customer communications and interactions for the dealership.
• Identify service needs and agree time frames with customers.
• Liaise with workshop to confirm vehicle completion times.
• Update customers regularly on progress.
• Process payments and issue invoices.
• Assist with handling complaints per policy.
• Ensure handover and administration of vehicles is thorough.

Skills

Exceptional customer service

Excellent communication skills

Attention to detail

Time management

Independence with team collaboration

Education

1 year service advisor experience

Tools

RTC

Kerridge/ADP Systems

Job description

Stoneacre Motor Group is seeking a Service Advisor in the United Kingdom to deliver outstanding customer experience and manage the flow of information between workshop and customers. You will ensure every customer feels valued and receives premium aftersales care.

The role offers an industry-leading salary with flexible working patterns, a bonus scheme, training and development, pension, uniform, and career progression opportunities.