Service Advisor - Multi Franchise

Stoneacre Motor Group; York and North Yorkshire; On-site; GBP 21,000 - 32,000; Full time

Job summary

Stoneacre Motor Group in the United Kingdom is seeking a proactive Service Advisor to join our busy workshop environment. You will be the main link between customers and the workshop, delivering first-class after-sales service.

The role requires strong customer service, clear communication, and the ability to manage multiple tasks with accuracy. Training is available for Kerridge/RTC systems, and you will be supported to grow within our expanding motor group.

Qualifications

• Exceptional customer service and a passion for delivering a superior customer experience.
• Excellent communication skills across telephone, email and in-person interactions.
• Minimum 1 year of service advisor experience.
• Experience with RTC & Kerridge / ADP systems preferred; training available.
• Strong attention to detail and accuracy in all tasks.
• Good time management and ability to prioritise workload; capable of independent and team work.
• Willingness to attend manufacturer training to stay updated in a fast-paced environment.
• Competence in ICT, maths and English as standard.

Responsibilities

• Manage all customer communications between the dealership and the customer.
• Identify service needs and requirements of the customer.
• Agree work required with customer and set realistic time frames.
• Liaise with the workshop to confirm vehicle completion times and relay information.
• Carry out visual checks for any incidental damage.
• Regularly update the customer on progress of their vehicle.
• Process payments and issue invoices for customers.
• Assist with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively in person, by phone or email to deliver premium customer advice and satisfaction.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Tools

RTC

Kerridge

ADP

Job description

About the role

We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you. As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group . Do we have your interest...? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.

What is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Service Advisor

• Manage all customer communications and interactions on behalf of the dealership
• Identify service needs and requirements of the customer.
• Establish understanding and an agreement with the customer of work required and agree time frames.
• You will liaise with the workshop to determine vehicle completion times and relay any information.
• Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Supporting with handling complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
• Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
• Understand and ensure all objectives are fully achieved.

About you

• You will have exceptional customer service, striving to deliver above our customer expectations.
• Excellent communications skills, by telephone email and face to face situations.
• You will have a minimum of 1-year service advisor experience.
• Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
• You will have a strong attention to detail
• You will have good time management and be able to prioritise your workload.
• Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
• Be competent in ICT, Maths and English as standard.
• Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
• We want you to love what you do - The rest will come naturally.

"Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."