Premium Auto Service Advisor: Fast-Paced, Customer-Focused

Stoneacre Motor Group; Wallsend; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible working patterns

Bonus scheme

Training & development

Career progression

Pension scheme

Uniform provided

Long service reward

Employee discounts

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is seeking a proactive Service Advisor to join our team in the UK. You will drive exceptional customer service, manage communications between customers and the workshop, and help ensure timely vehicle servicing and quality handovers.

With at least 1 year in a service advisor role, you will liaise across departments, handle payments, and contribute to delivering a premium customer experience in a fast-paced environment.

Qualifications

• Minimum 1 year of service advisor experience.
• Excellent communication skills across phone, email and in-person.
• Strong attention to detail and organisational ability.
• Willingness to attend manufacture-training courses to stay updated.

Responsibilities

• Manage all customer communications and interactions for the dealership.
• Identify service needs and agree work with customers.
• Liaise with the workshop to determine vehicle completion times and relay updates.
• Update customers regularly on progress and status of their vehicle.
• Process payments and issue invoices for customers.
• Handle complaints in line with company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively by phone, email or in person to deliver premium advice.
• Maintain a professional manner and ensure issues are resolved efficiently.

Skills

Customer service

Communication

Attention to detail

Time management

Team player

Tools

RTC

Kerridge

ADP Systems

Job description

Stoneacre Motor Group is seeking a proactive Service Advisor to join our team in the UK. You will drive exceptional customer service, manage communications between customers and the workshop, and help ensure timely vehicle servicing and quality handovers.

With at least 1 year in a service advisor role, you will liaise across departments, handle payments, and contribute to delivering a premium customer experience in a fast-paced environment.