Store Leader: Premium, Data-Driven Customer Experience

ON RUNNING; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

ON RUNNING in Greater London is recruiting a Store Leader who will own the store’s performance and fan journey, blending a premium service with a vibrant, community-driven atmosphere. You will drive commercial results, set high standards, and elevate the customer experience in every interaction.

Reporting to the Area Leader, you will shape the store’s market position and foster long-term brand loyalty through data-informed decisions, exceptional leadership, and a proactive, entrepreneurial

Qualifications

• 6+ years of experience in retail leadership or business management within premium brands.
• Expert in customer-centric operations with ability to leverage data and connections to build loyalty.
• High emotional intelligence and composure; empathetic leadership.
• Entrepreneurial mindset with ownership of business outcomes in a dynamic environment.

Skills

Store leadership

Customer-centric operations

Emotional intelligence

Entrepreneurial mindset

Job description

ON RUNNING in Greater London is recruiting a Store Leader who will own the store’s performance and fan journey, blending a premium service with a vibrant, community-driven atmosphere. You will drive commercial results, set high standards, and elevate the customer experience in every interaction.

Reporting to the Area Leader, you will shape the store’s market position and foster long-term brand loyalty through data-informed decisions, exceptional leadership, and a proactive, entrepreneurial