Regional Guest Services Lead — Front of House & Events

WSH Group; Salford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour confidential helpline for员工

Choices discounts platform

Training Academy

Job summary

Portico is seeking a Regional Guest Services Lead to launch and deliver a world-class front of house at the new Manchester offices. You will lead and hands-on oversee hospitality, meeting room setup and client journeys, ensuring seamless service.

In this role you will manage and develop a high-performing team, coordinate events and client interactions from reception to hospitality areas, with a 40-hour work week, Monday-to-Friday.

Qualifications

• Experience delivering 5-star service in corporate, hospitality or events.
• Proven leadership of high-performing teams.
• Experience in recruitment and operational planning.
• Proactive hands-on approach to maintaining service standards.

Responsibilities

• Lead front-of-house delivery of client experience.
• Oversee hospitality and meeting room setup.
• Coordinate vending services and client journey from ground floor to meeting rooms.
• Manage and develop a high-performing team.

Skills

5-star service

Leadership & team management

Recruitment experience

Operational planning

Job description

Portico is seeking a Regional Guest Services Lead to launch and deliver a world-class front of house at the new Manchester offices. You will lead and hands-on oversee hospitality, meeting room setup and client journeys, ensuring seamless service.

In this role you will manage and develop a high-performing team, coordinate events and client interactions from reception to hospitality areas, with a 40-hour work week, Monday-to-Friday.