Reservations Coordinator

WSH Group; Greater London; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Choices discounts & benefits platform

Training Academy

Zusammenfassung

Portico is seeking an exceptional Reservations Coordinator to join our Guest Services team near Moorgate Station. You will be the first point of contact for room booking enquiries and switchboard operations, coordinating meetings, internal bookings, and visitor requirements to deliver a premium hospitality experience.

The role focuses on creating a fast-paced, customer-first environment with a culture of quiet luxury, inclusion, and exemplary service.

Qualifikationen

• Experience within a structured customer service, hospitality, reception, reservations, or guest services environment.
• Excellent communication skills, both verbal and written.
• Strong organisational and time management abilities, with the capacity to prioritise effectively.
• A professional, confident, and approachable manner.
• A proactive mindset with strong problem-solving and critical-thinking skills.
• The ability to remain calm and composed in a busy, fast-paced environment.
• A genuine passion for delivering an exceptional customer experience.
• Flexibility and a team-focused approach to supporting operational requirements.
• Experience within a law firm, corporate environment, or professional services organisation would be advantageous but is not essential.

Aufgaben

• Manage all meeting room and event space reservations efficiently and accurately.
• Act as the first point of contact for incoming calls via the switchboard, handling enquiries professionally and courteously.
• Work collaboratively with Reception and wider Guest Services teams to ensure a seamless customer journey.
• Coordinate internal and external booking requests, ensuring all requirements are captured and communicated effectively.
• Respond to queries promptly, providing solutions with professionalism, empathy, and attention to detail.
• Support the day-to-day flow of Guest Services operations and contribute to maintaining high service standards.
• Build positive relationships with clients, visitors, and internal stakeholders.
• Champion a culture of exceptional hospitality and customer care.

Kenntnisse

Customer service

Hospitality

Communication

Organisational skills

Time management

Problem-solving

Calm under pressure

Team player

Relationship building

Jobbeschreibung

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Our team based with a world-renowned law firm located close to Moorgate Station, is seeking an exceptional Reservations Coordinator to join their Guest Services team.

As a Reservations Coordinator, you will be the first point of contact for all room booking enquiries and switchboard operations, playing a vital role in delivering an outstanding client and colleague experience. Working closely with the Reception team, you will ensure the seamless coordination of meeting room reservations, internal bookings, and visitor requirements.

This is an exciting opportunity to contribute to a premium Guest Services environment focused on delivering a "Quiet Luxury" service experience. You will help create a culture that is inclusive, engaging, and service-driven while supporting the firm's commitment to exceptional hospitality standards.

If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering first-class customer service, we'd love to hear from you.

Key Responsibilities

• Manage all meeting room and event space reservations efficiently and accurately.
• Act as the first point of contact for incoming calls via the switchboard, handling enquiries professionally and courteously.
• Work collaboratively with Reception and wider Guest Services teams to ensure a seamless customer journey.
• Coordinate internal and external booking requests, ensuring all requirements are captured and communicated effectively.
• Respond to queries promptly, providing solutions with professionalism, empathy, and attention to detail.
• Support the day-to-day flow of Guest Services operations and contribute to maintaining high service standards.
• Build positive relationships with clients, visitors, and internal stakeholders.
• Champion a culture of exceptional hospitality and customer care.

Hours: 40 hours per week, shifts between 7am-10pm (core hour cover coverage 8am-6pm)

We are looking for personable, relatable, and customer-focused individuals who are passionate about delivering exceptional service.

You will have:

• Experience within a structured customer service, hospitality, reception, reservations, or guest services environment.
• Excellent communication skills, both verbal and written.
• Strong organisational and time management abilities, with the capacity to prioritise effectively.
• A professional, confident, and approachable manner.
• A proactive mindset with strong problem-solving and critical-thinking skills.
• The ability to remain calm and composed in a busy, fast-paced environment.
• A genuine passion for delivering an exceptional customer experience.
• Flexibility and a team-focused approach to supporting operational requirements.
• Experience within a law firm, corporate environment, or professional services organisation would be advantageous but is not essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.