Premium Reception Lead & Duty Manager

David Lloyd Clubs; Fornham St Genevieve; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

and Personal Training

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Clubs in Bury St Edmunds is seeking a Reception Supervisor to lead the reception team and act as Duty Manager, delivering a premium member experience both face-to-face and over the phone. You will mentor staff, coordinate service excellence, and ensure smooth daily operations in a fast-paced club environment.

The role emphasizes customer service leadership, teamwork, and communication, with opportunities for growth within our premium wellness group.

Qualifications

• Experience leading a customer service team.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to deliver premium member service.
• Act as Duty Manager in the reception area.
• Ensure service excellence whether in person or via telephone queries.
• Collaborate with management to maintain a welcoming club environment.

Skills

Customer service

Team leadership

Communication

Job description

David Lloyd Clubs in Bury St Edmunds is seeking a Reception Supervisor to lead the reception team and act as Duty Manager, delivering a premium member experience both face-to-face and over the phone. You will mentor staff, coordinate service excellence, and ensure smooth daily operations in a fast-paced club environment.

The role emphasizes customer service leadership, teamwork, and communication, with opportunities for growth within our premium wellness group.