Duty Manager & Reception Lead — Premium Club Experience

David Lloyd Leisure Ltd; Bury St Edmunds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure Ltd is seeking a Reception Supervisor to act as Duty Manager and lead the Reception team in delivering a premium experience to members at the Bury St Edmunds club. You will work with the management team to mentor staff and ensure outstanding customer service, both in person and via phone queries, fostering belonging and a thriving club culture.

Join a leading premium health and wellness group focused on service excellence, with opportunities for career advancement and a

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as Duty Manager and lead the Reception team to welcome our members and provide a premium experience.
• Lead and mentor the Reception team to deliver service excellence face to face or through telephone queries.

Skills

Team leadership

Customer service

Communication

Collaboration

Job description

David Lloyd Leisure Ltd is seeking a Reception Supervisor to act as Duty Manager and lead the Reception team in delivering a premium experience to members at the Bury St Edmunds club. You will work with the management team to mentor staff and ensure outstanding customer service, both in person and via phone queries, fostering belonging and a thriving club culture.

Join a leading premium health and wellness group focused on service excellence, with opportunities for career advancement and a