Reception Supervisor

David Lloyd Group; Bury St Edmunds; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming

Discounts on Tennis Lessons

Discounts on Personal Training

Career Advancement opportunities

Wagestream App

Job summary

David Lloyd Group in Bury St Edmunds is seeking a part-time Reception Supervisor to lead the front desk and act as Duty Manager, ensuring a premium member experience. You will mentor the Reception team, greet members, answer calls, and manage daily operations with a focus on service excellence.

The ideal candidate has previous experience managing a customer service team, strong communication skills, and thrives in a fast-paced club environment.

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to deliver service excellence.
• Welcome members in person and via telephone, handling queries and bookings.
• Act as Duty Manager and support daily front-desk operations.

Skills

Customer service leadership

Communication

Team collaboration

Fast-paced environment

Job description

## Reception SupervisorApply: Bury St Edmunds: Part time: Posted Today: End Date: November 16, 2026 (11 days left to apply): JR016271Competitive**Would you like to join Europe’s leading premium health and wellness group?**Our team members are the ambassadors of our business and the heart of what we do. We are on the look out for a passionate Reception Supervisor to join our team!As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience. Working alongside the management team, you will lead and mentor the Reception team to provide service excellence to all of our members whether this is face to face, or through telephone queries.**We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.**Some of our perks:* **Free Club Membership** for you and your family!* **50% Discount** on food and drinks* Discounts on Swimming, Tennis Lessons, and Personal Training* Opportunities for **Career Advancement** through internal training and development* **Wagestream App**: Get paid on demand!* Access to our **Benefits Suite**.About you:As Reception Supervisor, we are looking for someone who:* Has previous experience managing a customer service led team* An overall passion for customer service* A team player, with strong communication and collaboration skills* Ability to work in a fast-paced environment**Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**Bury St Edmunds### About usWith over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.