Duty Manager & Reception Team Lead — Premium Club

David Lloyd Group; Bury St Edmunds; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming

Discounts on Tennis Lessons

Discounts on Personal Training

Career Advancement opportunities

Wagestream App

Job summary

David Lloyd Group in Bury St Edmunds is seeking a part-time Reception Supervisor to lead the front desk and act as Duty Manager, ensuring a premium member experience. You will mentor the Reception team, greet members, answer calls, and manage daily operations with a focus on service excellence.

The ideal candidate has previous experience managing a customer service team, strong communication skills, and thrives in a fast-paced club environment.

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to deliver service excellence.
• Welcome members in person and via telephone, handling queries and bookings.
• Act as Duty Manager and support daily front-desk operations.

Skills

Customer service leadership

Communication

Team collaboration

Fast-paced environment

Job description

David Lloyd Group in Bury St Edmunds is seeking a part-time Reception Supervisor to lead the front desk and act as Duty Manager, ensuring a premium member experience. You will mentor the Reception team, greet members, answer calls, and manage daily operations with a focus on service excellence.

The ideal candidate has previous experience managing a customer service team, strong communication skills, and thrives in a fast-paced club environment.