Reception Supervisor & Guest Experience Lead

David Lloyd Clubs; Bury St Edmunds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career advancement through internal训练

Wagestream app

Benefits Suite

Job summary

David Lloyd Clubs in the United Kingdom is seeking a passionate Reception Supervisor to lead the front desk team and deliver a premium experience to our members. You will act as Duty Manager, guiding staff and ensuring operations run smoothly across busy periods.

The role emphasizes mentoring colleagues, delivering excellent customer service face-to-face and over the phone, and contributing to a welcoming, inclusive club culture. If you enjoy fast-paced environments, this is the place to thrive.

Qualifications

• Experience leading a customer service led team.
• Passion for delivering excellent customer service.
• Strong communication and collaboration skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead the Reception team to welcome members with a premium experience.
• Act as Duty Manager alongside the management team.
• Mentor and develop reception staff to achieve service excellence.
• Handle face-to-face and telephone queries with professionalism.

Skills

Customer service leadership

Team leadership

Communication skills

Ability to work in fast-paced env

Job description

David Lloyd Clubs in the United Kingdom is seeking a passionate Reception Supervisor to lead the front desk team and deliver a premium experience to our members. You will act as Duty Manager, guiding staff and ensuring operations run smoothly across busy periods.

The role emphasizes mentoring colleagues, delivering excellent customer service face-to-face and over the phone, and contributing to a welcoming, inclusive club culture. If you enjoy fast-paced environments, this is the place to thrive.