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Brook Street; Groombridge; On-site; GBP 26,000 - 32,000; Full time

Job summary

Brook Street is seeking an experienced Sales Administrator / Coordinator to join a growing specialist healthcare team as a Patient Coordinator. You will guide patients through their healthcare journey, converting enquiries into appointments and delivering excellent customer service.

As the first point of contact for new patient enquiries, you will coordinate appointments, handle payments and work closely with consultants to ensure a smooth patient journey.

Qualifications

• Previous sales or customer service experience.
• Confident and professional telephone manner.
• Excellent communication and relationship-building skills.
• Strong organisational and administrative skills.
• Experience using CRM systems and Microsoft Office.
• Healthcare experience is a plus but not required.

Responsibilities

• Responding to enquiries via phone, email and online referrals.
• Converting enquiries into booked consultations and achieving sales targets.
• Following up warm leads to maximise booking opportunities.
• Explaining services, pricing and treatment pathways.
• Coordinating appointments and managing patient bookings.
• Processing payments and maintaining accurate patient records.
• Liaising with consultants and clinical teams to ensure a smooth patient journey.
• Delivering an outstanding experience from first enquiry through to treatment.

Skills

Sales experience

Telephone manner

Communication & relationship-building

Organisational skills

High attention to detail

Positive attitude

Tools

CRM systems

Microsoft Office

Job description

Hours: Monday to Friday, 9:00am - 5:00pm

Job Type: Full-time, Permanent

Join a growing specialist healthcare team

Are you an experienced Sales Administrator / Co-ordinator

looking for your next challenge?

We're looking for a motivated and compassionate

Patient Coordinator to help guide patients through their healthcare journey. This is a rewarding opportunity to combine your skills with outstanding customer service in a supportive and professional environment.

Healthcare experience isn't essential - we'll provide full training. What matters most is your ability to build rapport, convert enquiries into appointments, and deliver an exceptional customer experience.

The Role

As the first point of contact for new patient enquiries, you'll play a key role in converting enquiries into booked consultations while providing a warm, reassuring and professional service.

Your responsibilities will include:

• Responding to enquiries via phone, email and online referrals.
• Converting enquiries into booked consultations and achieving sales targets.
• Following up warm leads to maximise booking opportunities.
• Explaining services, pricing and treatment pathways with confidence.
• Coordinating appointments and managing patient bookings.
• Processing payments and maintaining accurate patient records.
• Working closely with consultants and clinical teams to ensure a smooth patient journey.
• Delivering an outstanding experience from first enquiry through to treatment.

About You

We're looking for someone who has:

• Previous experience in a sales, telesales or target-driven customer service role.
• A confident and professional telephone manner.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using CRM systems and Microsoft Office.
• High attention to detail and excellent administrative skills.
• A positive attitude and genuine passion for helping people.

Experience in private healthcare, medical services or patient coordination would be an advantage, but is not essential.

What You'll Receive

• Competitive salary of
• Monday-Friday working hours (9am-5pm) - no evenings or weekends.
• Full training and ongoing development.
• Supportive and friendly team environment.
• A rewarding role where you'll make a genuine difference to patients every day.

If you're a confident communicator who enjoys achieving targets while delivering exceptional customer service, we'd love to hear from you.