Patient Coordinator / Sales Support Administrator

Healthium Clinics; South Oxfordshire; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

BUPA full cover High Tier

Gym and Golf

21 days holiday rising by 1 day each

Birthday leave

Weekly snacks and fruit

Job summary

Healthium Clinics in Henley-on-Thames is seeking a Patient Coordinator / Sales Support Administrator. You will handle enquiries, coordinate patient journeys and bookings, and support CRM records to optimise the patient experience and commercial outcomes.

The role combines warm customer service with strong organisational skills, office-based duties, and occasional Saturday work in a private medical clinic environment.

Qualifications

• Experience in patient coordination, sales support or similar commercial role.
• Experience in clinic/healthcare or premium service environment is advantageous.
• Confident communicator able to secure bookings or sales.
• Highly organized with the ability to manage multiple patient journeys.
• Commercially minded with focus on service and revenue growth.
• Strong written and verbal communication skills.
• Proficient with CRM systems and Microsoft Office applications.
• Discreet handling of confidential patient and business information.
• Self-motivated in a fast-paced, growing business.
• Willing to work full-time, office-based in Henley-on-Thames with some Saturday work.

Responsibilities

• Manage patient enquiry as first point of contact via phone, email, website and social channels.
• Guide patients from enquiry to booking and treatment coordination.
• Coordinate appointments and clinician availability to support a smooth patient experience.
• Provide information on services, pathways, pricing and next steps.
• Build patient relationships to encourage trust, repeat visits and referrals.
• Follow up leads promptly to maximise conversions.
• Support lead nurturing, follow-ups, reactivation and reminders.
• Maintain CRM records, next actions and follow-up dates.
• Track lead sources, conversions, bookings and sales performance.
• Support front‑of‑house operations and confidentiality requirements.
• Suggest practical improvements to patient journey and processes.

Skills

Patient coordination

Sales support

Customer service

Account management

CRM systems

MS Office

Tools

CRM systems

MS Office

Job description

Patient Coordinator / Sales Support Administrator

We have great opportunity to join our team at Healthium Clinics, for a confident, organised and customer-focused professional who enjoys providing a premium patient experience while supporting bookings, enquiries, CRM administration and commercially focused follow-up activity.

If you’ve also worked in the following roles, we’d also like to hear from you: Patient Coordinator, Patient Administrator, Sales Support Administrator, Sales Administrator, Customer Service Administrator, Clinic Administrator, Healthcare Administrator, Front of House Administrator, Customer Service Advisor, Client Services Advisor

SALARY: £32,000 per annum + Benefits

LOCATION: Henley-on-Thames, Oxfordshire

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an excellent opportunity for a Patient Coordinator / Sales Support Administrator who can combine warm, professional customer service with strong organisation, accurate administration and a confident approach to enquiry handling.

As the Patient Coordinator / Sales Support Administrator, you will manage the patient journey from first enquiry through to consultation booking, treatment coordination, follow‑up and ongoing engagement. You will respond to telephone, email, website and social media enquiries, providing clear information and helping suitable enquiries progress towards booked consultations or treatments.

The Patient Coordinator / Sales Support Administrator will also maintain CRM records, coordinate appointments, support front‑of‑house administration and help improve response times, booking processes and the overall patient experience.

ABOUT US

Healthium Clinics is a private medical clinic specialising in the latest anti‑aging and medical treatments designed to improve your health and wellbeing. Based in the elegant Badgemore Park, our luxurious treatment rooms have ample private parking and a discrete entrance, with appointments to suit your busy schedule. Our experienced and qualified medically led team work closely with you to achieve great results.

DUTIES

• Patient Enquiry Management: Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channels
• Patient Journey Coordination: Guide patients from initial enquiry and consultation booking through to treatment coordination, follow‑up and ongoing engagement
• Appointment Scheduling: Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experience
• Service Information: Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinician
• Relationship Building: Build strong patient relationships that encourage trust, repeat visits, referrals and long‑term loyalty
• Enquiry Follow‑Up: Follow up leads promptly and consistently using telephone, email and other agreed channels to maximise conversion
• Sales Support: Support lead nurturing, previous‑enquiry follow‑up, patient reactivation, treatment reminders and relevant promotional activity
• CRM Administration: Maintain accurate CRM records, next actions and follow‑up dates so that viable enquiries are not lost
• Performance Tracking: Track lead sources, conversion rates, bookings and sales performance, sharing useful feedback on lead quality and campaign effectiveness
• Front‑of‑House Support: Support the smooth day‑to‑day running of the clinic, including front‑of‑house administration and coordination with clinicians
• Confidential Records: Handle information professionally and confidentially, maintaining accurate records and following relevant policies, procedures and data‑protection requirements
• Process Improvement: Look for practical ways to improve the patient journey, response times, booking processes and overall commercial performance

CANDIDATE REQUIREMENTS

• Previous experience in patient coordination, sales support, customer service, account management or a similar commercially focused role
• Experience in a clinic, healthcare, aesthetics, wellness or premium service environment would be advantageous
• Confident communicator who is comfortable speaking to prospective customers and asking for the booking or sale
• Able to build rapport quickly, understand customer needs and convert enquiries into action
• Highly organised, responsive and able to manage multiple patient journeys, follow‑ups and priorities at the same time
• Commercially minded, target aware and motivated by delivering excellent service alongside revenue growth
• Strong written and verbal communication skills, with a polished and professional manner
• Confident using CRM systems and Microsoft Office applications including Outlook, Word and Excel
• Discreet and trustworthy when handling confidential patient and business information
• Self‑motivated, resilient and comfortable working in a fast‑paced, growing business
• Comfortable committing to a full‑time, office‑based role in Henley‑on‑Thames with some Saturday working required

BENEFITS

Joining Healthium Clinics means becoming part of an award‑winning, forward‑thinking healthcare organisation that is continuing to grow, innovate and expand its services. We are committed to investing in our people through structured onboarding, practical training and ongoing professional development, giving employees the opportunity to strengthen their expertise, take ownership of their work and progress within the organisation.

• BUPA full cover High Tier
• Gym and Golf
• 21 days holiday rising by 1 day each year to a maximum of 25 days, plus bank holidays
• Birthday leave
• Weekly snacks and fruit