Patient Sales Coordinator

Brook Street; Wealden; On-site; GBP 28,000 - 32,000; Full time

Job summary

Brook Street is seeking a Patient Sales Coordinator in rural East Sussex. This on-site role involves guiding patients through their healthcare journey, converting enquiries into appointments, and delivering excellent customer service.

You’ll handle inquiries via phone, email and referrals, coordinate bookings, explain services and pricing, and work with clinicians to ensure a smooth patient experience. Training is provided.

Qualifications

• Experience in sales or customer service roles.
• Confident telephone manner and professional communication.
• Strong organisational and multitasking abilities.
• Proven relationship-building skills and empathy.
• Experience using CRM systems and MS Office.

Responsibilities

• Respond to enquiries via phone, email and online referrals.
• Convert enquiries into booked consultations and meet sales targets.
• Follow up warm leads to maximise booking opportunities.
• Explain services, pricing and treatment pathways clearly.
• Coordinate appointments and manage patient bookings.
• Process payments and maintain patient records accurately.
• Collaborate with consultants and clinical teams to ensure seamless patient journeys.
• Deliver an outstanding experience from first enquiry to treatment.

Skills

Sales experience

Telesales

Customer service

CRM experience

Microsoft Office

Communication

Organisational skills

Attention to detail

Empathy / rapport building

Tools

CRM systems

Microsoft Office

Job description

Patient Sales Coordinator

Location: Rural, East Sussex (On-site)
Salary: £28,000 - £32,000 per year
Hours: Monday to Friday, 9:00am - 5:00pm
Job Type: Full-time, Permanent

Join a growing specialist healthcare team

Are you an experienced Sales Administrator / Co-ordinatorlooking for your next challenge?

We're looking for a motivated and compassionate Patient Coordinator to help guide patients through their healthcare journey. This is a rewarding opportunity to combine your skills with outstanding customer service in a supportive and professional environment.

Healthcare experience isn't essential - we'll provide full training. What matters most is your ability to build rapport, convert enquiries into appointments, and deliver an exceptional customer experience.

The Role

As the first point of contact for new patient enquiries, you'll play a key role in converting enquiries into booked consultations while providing a warm, reassuring and professional service.

Your responsibilities will include:

• Responding to enquiries via phone, email and online referrals.
• Converting enquiries into booked consultations and achieving sales targets.
• Following up warm leads to maximise booking opportunities.
• Explaining services, pricing and treatment pathways with confidence.
• Coordinating appointments and managing patient bookings.
• Processing payments and maintaining accurate patient records.
• Working closely with consultants and clinical teams to ensure a smooth patient journey.
• Delivering an outstanding experience from first enquiry through to treatment.

About You

We're looking for someone who has:

• Previous experience in a sales, telesales or target-driven customer service role.
• A confident and professional telephone manner.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using CRM systems and Microsoft Office.
• High attention to detail and excellent administrative skills.
• A positive attitude and genuine passion for helping people.

Experience in private healthcare, medical services or patient coordination would be an advantage, but is not essential.

What You'll Receive

• Competitive salary of £28,000-£32,000.
• Monday-Friday working hours (9am-5pm) - no evenings or weekends.
• Full training and ongoing development.
• Supportive and friendly team environment.
• Career development opportunities.
• A rewarding role where you'll make a genuine difference to patients every day.

If you're a confident communicator who enjoys achieving targets while delivering exceptional customer service, we'd love to hear from you.