Premium Optical Retail Associate - Frames, Tech & Bonuses

Vision Express; Ashford; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Frames allowance

Holiday entitlement

Discounts for family and friends

Free eye tests

Wellbeing support

OneSight Foundation support

Job summary

Vision Express is seeking an enthusiastic Retail Optical Assistant to join our UK stores. You will provide confident customer service and product advice on premium eyewear and med-tech products, helping customers choose frames and lenses.

You’ll learn fittings, assist with minor repairs, and support pre-screening eye tests using the latest optical technology, contributing to a smooth store operation and strong team support.

Qualifications

• Excellent customer service skills and a friendly, approachable manner.
• Ability to understand customer needs and recommend products.
• Comfort with using digital tools for point-of-sale and appointments.
• Strong communicator with colleagues and customers.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Sales advice

Digital tools

Communication

Job description

Vision Express is seeking an enthusiastic Retail Optical Assistant to join our UK stores. You will provide confident customer service and product advice on premium eyewear and med-tech products, helping customers choose frames and lenses.

You’ll learn fittings, assist with minor repairs, and support pre-screening eye tests using the latest optical technology, contributing to a smooth store operation and strong team support.