Premium Eyewear Retail Specialist — Frames & Tech

Vision Express (UK) Limited; Cardiff; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Frame allowance

Unlimited lens spend

33 days holiday with buy/sell options

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express (UK) Limited is seeking a Retail Optical Assistant to combine customer service with premium eyewear and med-tech innovation. Join a growing optical retailer backed by EssilorLuxottica and work with leading brands.

As part of the team you’ll deliver personalised service, help customers choose frames, assist with fittings and minor repairs, and support pre-screening eye tests using the latest technology.

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Product advice

Frame adjustments

Minor repairs

Pre-screening eye tests

Administrative tasks

Digital tools

Tools

POS / retail software

Job description

Vision Express (UK) Limited is seeking a Retail Optical Assistant to combine customer service with premium eyewear and med-tech innovation. Join a growing optical retailer backed by EssilorLuxottica and work with leading brands.

As part of the team you’ll deliver personalised service, help customers choose frames, assist with fittings and minor repairs, and support pre-screening eye tests using the latest technology.