Premium Customer Account Manager

Select Appointments; Norwich; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Prestigious luxury brand

Networking with premium clients

Account ownership and influence

Job summary

Select Appointments is seeking a Customer Account Manager in Norwich to lead strategic relationships with premium clients. You will develop joint business plans, drive sales growth and manage revenue quality while coordinating cross-functionally for new product launches and pricing strategies.

You will leverage strong commercial acumen, exceptional communication and negotiation skills, and CRM/IT proficiency to build enduring client partnerships and deliver market-leading results in a luxury

Qualifications

• Strong customer focus and relationship-building skills.
• Commercial acumen with analytical ability.
• Excellent communication, presentation, and negotiation skills.
• Outstanding collaboration and interpersonal skills.
• Exceptional time management and prioritisation.
• Results-focused with problem-solving ability.
• Excellent IT skills and Microsoft Office proficiency.
• CRM systems experience.
• Degree in Business Administration, Marketing, or related field.
• Composure under pressure.
• Strong attention to detail.

Responsibilities

• Develop winning customer plans that drive sales growth and maintain revenue across key accounts.
• Monitor and forecast sales performance; manage relationships strategically.
• Create Joint Business Plans aligning brand and customer objectives.
• Coordinate with internal teams to support product launches and pricing.
• Attend trade and customer events representing the brand to a high standard.
• Identify new market opportunities through client relationships and competitive analysis.

Skills

Strong customer focus

Commercial acumen

Communication skills

Negotiation skills

Interpersonal skills

Time management

Attention to detail

CRM systems experience

Microsoft Office proficiency

Education

Degree in Business Administration or Marketing

Tools

CRM software

Job description

Customer Account Manager - Norwich - Salary Competitive

My client is a prestigious luxury brand experiencing internal growth, offering you the opportunity to work with one of the most respected names in the market and build relationships with incredible, high-profile brands.

This Customer Account Manager position gives you genuine scope to develop your career whilst networking with premium clients and brands, positioning yourself at the heart of a thriving, prestigious business.

As a Customer Account Manager, you'll have the opportunity to develop winning customer plans that drive sales growth whilst maintaining revenue quality across a portfolio of significant accounts. You'll develop and monitor accurate sales forecasts, manage customer relationships strategically, and create compelling Joint Business Plans that align with both the brand and your customers' objectives. Working cross-functionally across the business, you'll coordinate with internal departments to support new product development launches, manage pricing and product positioning, attend trade and customer events representing the brand to the highest standard, and identify new market opportunities through strong client relationships and competitive analysis—giving you genuine influence, strategic responsibility, and exposure to the full spectrum of account management within a luxury brand environment.

This Customer Account Manager role would suit someone with proven experience of successfully forging and maintaining business relationships, strong customer focus, and the ability to develop consumer-led joint strategies. You'll bring strong commercial acumen with excellent numeracy and analytical skills, solid communication, presentation, and negotiation abilities, and outstanding interpersonal and collaboration skills. Your exceptional time management, firm grasp of revenue management, results-focused attitude, excellent IT skills with project management experience, and proficiency in Microsoft Office and CRM systems will help you thrive, whilst a degree in Business Administration, Marketing, or a related management field would strengthen your application.

Personal Requirements

Essential

• Strong customer focus and relationship-building skills
• Commercial acumen with analytical ability
• Excellent communication, presentation, and negotiation skills
• Outstanding collaboration and interpersonal skills
• Exceptional time management and prioritisation
• Results-focused with problem-solving ability
• Excellent IT skills and Microsoft Office proficiency
• CRM systems experience
• Degree in Business Administration, Marketing, or related field
• Composure under pressure
• Strong attention to detail

What you'll enjoy as part of the package:

• Competitive salary
• Opportunity to develop within a prestigious luxury brand
• Networking with high-profile, premium clients
• Strategic role with genuine account ownership and influence